FREQUENTLY ASKED QUESTIONS (FAQs)


What is an online research community?


An online research community is a selected group of people who have agreed to provide information about a number of topics, usually over a period of time. Members of the community are usually given rewards for sharing their opinion through various activities, usually surveys or polls. It is a respectful relationship between the members and the brand, absolutely no direct marketing is conducted nor are member’s details ever shared with third parties.

How do I find out what the reward is for completing activities?

If there is a reward being offered for participating in a survey or in the panel, full details will be provided in either your email invitation to the survey or within the survey. A copy of the rules & regulations will also be included for your review. Please be sure to read the information provided so you are familiar with the terms and procedures for rewards.

How long will I be a part of this panel?

You are welcome to be a part of this panel for as long as you would like – obviously we’d love you to stick around, but we do have opt out options if it’s not for you. At this point we would like to keep the panel running for some time and build a community surrounding this platform, but we would always keep you in the loop. 


PRIZES

I haven’t won anything yet, am I ever going to?

Our prizes are a luck of the draw that increase every time you complete another survey or activity. We often run prize pools with multiple items up for grabs, which will also increase your chances, so keep trying!

I want the chance to win more prizes, is there anything else I can get involved in besides surveys and polls?

We love a keen bean! To make sure you don’t miss out on any activities we may run, ensure that your emails are not marked as junk mail and are going into your primary folder. This will let you know if we run special focus groups, quantitative research questionnaires or any other interesting activities.


SURVEYS AND ACTIVITIES

GENERAL

How many surveys will I have to complete?

You are welcome to complete as many or as few surveys as you would like. Because of our initial questionnaire we make sure we’ll send you out survey’s that relate to you and topics that you’re interested in – this may spur you to fill out tonnes! Basically, it’s all up to you how many you complete, but remember, the more surveys you enter the more prizes you’re in the running for! 

How long will the surveys be open for?

This will all depend on what type of survey we are running, who we’d like to answer and how many applicants it takes to form a good idea of the topic. Generally though, once we send out an email to invite you to the survey it should remain live for a few days.

How do I post in a forum?

When entering a forum, you will often see content from the moderator at the top and a list of posts with questions that the moderator has posted for you to answer under Topics.

Click into any of the posts you see under Topics and take a look at what the moderator and other members are saying. When you would like to reply to the moderator or another member, click REPLY in the top right corner of their post. If you would like to quote their message in your response, click the QUOTE button. Write your response. Click POST.

In some forums, you can start your own “threads”, which means you can start your own topic related to what the moderator has written at the top of the Topic lists. To start a NEW topic or thread, click on the WRITE A NEW POST button in the forum. Write your comment/topic and post as above.

What information do I HAVE to supply to join The Pigeon Project?

We know it’s hard to keep a track of everything but never fear, if you cannot remember your password, simply enter the email address you registered with into the email address box on the panel login page and click on the ‘Forgot Password’ or ‘Reset Password’ button. We’ll email you out a temporary password then you can change it back once you are logged into the portal by clicking on ‘Update’ on the top of the screen by the logout button or by clicking the 'Change Password' link. Just FYI, don’t enter extra blank spaces when typing/pasting in your email address or password. The password is also case sensitive so please ensure the characters are entered in the correct case.

Please note, we strongly recommend that you avoid clicking the ‘Forgot Password’ button more than once as each time the button is clicked, a new password is generated and emailed to you. Passwords can take up to 20 minutes to arrive, depending on your email provider. If your password does not arrive it may be that you entered an email address which is not identical to the one you used to register.



PRIVACY

I’m worried about my privacy, what do you do with my information?

The information you provide to us is always used in an anonymous way. In our activities we will be collecting your thoughts and opinions about different topics and then crunching the data to provide insights to our adverting partners and clients.
What information do I HAVE to supply to join The Pigeon Project?
Will you be passing on my information to any other companies?

NO! We will not pass on any of your personal details to any third parties. We will be using the results we collect from surveys and activities in an anonymous way, and never tie any individual to the results. If you’d like to know more about this then check out our privacy policy.


TECH FIXES

The Pigeon Project isn’t working! Who can I contact to fix it?
That’s not what we want to hear! So that we can get back up and running ASAP please contact:
T: +61 2 9256 2000
E: support@pigeonproject.com


EMAILS AND PASSWORDS

How do I unsubscribe from emails and leave this community?

We’ll be sad to see you go! However, if you decide The Pigeon Project isn’t for you, you can click on the “Unsubscribe” link found at the bottom of any of our email communications, and follow the instructions on screen to complete the process. Once you have completed this action, you will be immediately removed from the panel.

What if I forget my password?

We know it’s hard to keep a track of everything. If you cannot remember your password, simply enter the email address you registered with into the email address box on the panel login page and click on the ‘Forgot Password’ or ‘Reset Password’ button.
We’ll email you out a temporary password then you can change it back once you are logged into the portal by clicking on ‘Update’ on the top of the screen by the logout button or by clicking the 'Change Password' link.
Just FYI, don’t enter extra blank spaces when typing/pasting in your email address or password. The password is also case sensitive so please ensure the characters are entered in the correct case.
Please note, we strongly recommend that you avoid clicking the ‘Forgot Password’ button more than once as each time the button is clicked, a new password is generated and emailed to you. Passwords can take up to 20 minutes to arrive, depending on your email provider. If your password does not arrive it may be that you entered an email address which is not identical to the one you used to register.


MORE

I have questions or feedback not related to this survey.

If you have feedback or questions about anything not listed above please email
support@thepigeonproject.com.au


LEGAL STUFF

Where can I find the terms and conditions?

Terms and Conditions

Where can I find any legal information about the site or the details I share?

Terms and Conditions
Privacy
Contest Rules

WHY JOIN?

The Pigeon Project is a research community delivered to you by the world’s leading outdoor advertising specialists JCDecaux. We work with many great Australian brands and want to take your message to the people behind the ads you see.

Through this community we promise to take your thoughts and words back to help these brands improve their products and services.

This is your chance to:

  • Share your opinions and win a range of great monthly prizes
  • Help shape the future of products, services and advertising in our cities
  • Provide feedback to the brands who create the ads you see
  • Find out about what’s on around town and receive exclusive offers
More on how it works

MONTHLY PRIZES

Just by joining you’re already in the draw to win return flights for 2 to Paris! By getting involved in regular surveys you can also win big with monthly prizes including:

  • Red Balloon gift certificates
  • Restaurant vouchers
  • Westfield gift cards
  • Movie tickets and more…

It’s simple, fill in a survey, take part in a forum and you’ll be rewarded for your message.